Frequently Asked Questions

Registered guests must present a government-issued photo ID and valid credit card at check-in to secure their booking. The credit card must be in the registered guest's name, and a pre-authorization for the entire stay (including taxes), plus $300 for incidentals or damages, will be processed upon check-in. reStays will release any remaining amount after suite charges, taxes and incidentals upon the guests' departure. Guests should allow 3-5 business days before seeing the pre-authorized amount released on their credit card statement.

Children under the age of 12 stay for free when accompanied by a guest who is over 21 years old.

reStays is a 100% non-smoking property, including vaping. Please note that smoking on the balconies is also NOT allowed. Any violation of this policy will result in a $300 fee per occurrence.

If you have not booked a non-cancellable rate, we ask that you notify us 48 hours before your scheduled arrival should you have to cancel your reservation. A cancellation penalty equivalent to 1 night and taxes will be applied after this deadline.

101 QUEEN STREET IS reStays’ ADDRESS ON THE CORNER OF QUEEN & METCALFE.

Parking is located to the immediate left of the hotel. Take a parking ticket to enter which can be discarded later. Park anywhere between P1 and P4, take the PUBLIC PARKING elevator to the ground floor, exit building, turn right on Queen Street and enter hotel lobby. Once you are inside the building, your guest key will access parking. At check-out, there is a drop box for the keys before you exit. Once the gate goes up, please drop the key in the drop box.

Parking is $37 per day plus taxes with in and out privileges. The parking will be charged to your room account. The height restriction for parking is 6’4”.

Heated, underground parking is offered at $37.00 plus tax/vehicle per night. Please note that the underground garage height is limited to 6’4” (1.93m).

Hotel quiet hours are from 11 p.m. to 7 a.m. Unregistered guests, loud disturbances, and noise nuisances are strictly forbidden. Failure to respect the above will result in immediate eviction without reimbursement.

We encourage you to book our hotel's amenity spaces for events and gatherings by calling 1-833-996-6200 or emailing our groups specialist at sales@restays.com. Hotel quiet hours are from 11 p.m. to 7 a.m. Unregistered guests, loud disturbances, and noise nuisances are strictly forbidden. Failure to respect the above will result in immediate eviction without reimbursement.

WE ARE IN OPERATION 7 DAYS/WEEK, 24/7.

NO, WE DO NOT ACCEPT VISA DEBIT OR CASH. ONLY MAJOR CREDIT CARDS SUCH AS MASTERCARD, VISA, AMEX & DISCOVER.

We do not accept pets except for registered service dogs.

YES YOU CAN; BUT WE HAVE AN EARLY CHECK-IN FEE DEPENDING ON TIME ($75). BASED ON AVAILABILITY.

STANDARD CHECK-OUT IS AT 11 AM. YOU MAY CHECK OUT LATER THAN THIS FOR A FEE AND BASED ON AVAILABILITY.

NO, WE DON’T HAVE A RESTAURANT ON SITE BUT THERE ARE PLENTY OF RESTAURANTS WITHIN WALKING DISTANCE. WE HAVE PREFERRED VENDORS WHICH CAN BE FOUND ON OUR WEBSITE.

WE DO NOT OFFER VALET SERVICE.

YES, TO OUR HOTEL GUESTS ONLY.

WE DO NOT ALLOW GUESTS TO USE SOMEONE ELSE’S CREDIT CARD, EXCEPT FOR BUSINESS TRAVELERS WHO COMPLETE A CREDIT CARD AUTHORIZATION FORM TO USE A CORPORATE COMPANY CARD  (THAT IS NOT IN THEIR NAME). IN THIS CASE, THE AUTHORIZATION FORM MUST BE SENT TO HELLO@RESTAYS.COM 72 HOURS BEFORE CHECK-IN TO ALLOW FOR PROCESSING TIME.

WE WILL PREAUTHORIZE THE CREDIT CARD FOR THE ROOM AND TAXES AND A $300 SECURITY DEPOSIT/HOLD.

IT MAY TAKE UP TO 3 - 5 BUSINESS DAYS AFTER CHECK-OUT. THIS IS DONE BY YOUR FINANCIAL INSTITUTION.

2 LOUNGES (GROUND FLOOR AND 12TH FLOOR), 24 HOUR FITNESS CENTRE WITH DRY SAUNAS IN EACH CHANGE ROOM, A THEATRE, A GAMES ROOM WITH A POOL TABLE AND BOARDROOM. AMENITIES MAY BE BOOKED FOR A PRIVATE FUNCTION, PLEASE SEE THE FRONT DESK FOR DETAILS.